TURKISH CAR INSURANCE USERS’ KNOWLEDGE AND SATISFACTION LEVELS ABOUT AUTO INSURANCE

Abstract

Insurance sector has more powerful effect on every countries' economy especially in developed countries. Insurance sector has more subsector like health, retirement, fire, accident, car etc. Car insurance subsector has more importance and value in most countries. Car insurance usage level and users knowledge level are very important indicator for both insurance sector service quality and development level. For this purpose, we prepare a public survey and distribute to nearly 235 people in Marmara region. With this public survey is aimed at enlighten these points; Why does auto insurance holders use car insurance? Which reasons have most importance for them? Which knowledge level of car insurance holders? Prices , range , coverage, fast, amount of compensations.. Car insurance holders satisfaction levels from auto insurance firms’ service and helping quality Car insurance coverage and price balance and users thoughts Car insurance users' insurance law knowledge etc… Depend level to car insurance firms.